Lusora is a premium salon and spa offering luxurious beauty, hair, and wellness services in a serene, modern setting—where self-care meets sophistication and relaxation.
45 Kensington Park Road, Notting Hill, London W11 2PL
©Lusora - Salon & Spa London| All Rights Reserved
Acceptance of Terms By accessing or using the Lusora Salon & Spa website, you agree to be bound by these Terms and Conditions and our Privacy Policy. Eligibility You must be at least 18 years of age to use our booking services or create an account on our website. Booking Appointments Appointments can be made online, over the phone, or in person. Confirmation will be sent via email or SMS. Cancellations and Rescheduling Appointments must be cancelled or rescheduled at least 24 hours in advance. Late cancellations may incur a fee. No-Show Policy Failure to attend a scheduled appointment without prior notice may result in full service charges and/or denial of future appointments. Deposit Requirement Certain high-value or lengthy services may require a non-refundable deposit at the time of booking. Pricing and Payment Prices are subject to change without notice. Full payment is required at the time of service. We accept major credit cards and cash. Refund Policy All services are non-refundable. If you are dissatisfied with a service, please contact us within 48 hours for a resolution. Gift Cards and Packages Gift cards are non-refundable and cannot be redeemed for cash. Expiration dates may apply. Arrival Time Please arrive at least 10 minutes prior to your appointment. Late arrivals may result in shortened services or rescheduling. Client Conduct Clients are expected to behave respectfully. Any inappropriate behavior may result in refusal of service. Personal Belongings Lusora is not responsible for lost, stolen, or damaged personal items. Please secure valuables. Health Conditions Clients must inform staff of any allergies, injuries, or health conditions prior to treatment. Children and Guests Children under 12 are not permitted in the salon/spa unless receiving a service. Guests must remain in the waiting area. Right to Refuse Service We reserve the right to refuse service to anyone for inappropriate behavior, intoxication, or non-compliance with our policies. Changes to Services Lusora may change or discontinue services at any time without prior notice. Promotions and Discounts Promotions cannot be combined unless otherwise stated. Expired offers will not be honored. Online Account Registration Clients may create an account for easier bookings. Account holders are responsible for maintaining the confidentiality of their login credentials. Privacy and Data Use We respect your privacy. Personal information collected is used to provide services and will not be sold to third parties. Third-Party Links Our website may contain links to third-party websites. We are not responsible for their content or practices. Content Ownership All website content, including text, images, and logos, is the property of Lusora and may not be used without permission. Feedback and Reviews By submitting feedback or reviews, you grant Lusora the right to use them for marketing or promotional purposes.
